FAQ

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We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times.

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). Please check Shipping Countries to get more details.

Can Couriers Deliver to Remote Areas?

Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

Can you Ship to a PO Box?

Can you Ship to a APO Address?

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

At click and picks Store, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.

For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

click and picks Store primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
So if the product doesn’t work, we’ll help you send it back to our returns address.

If any product is faulty, you are protected under the click and picks Store Store Warranty.

  1. Assuming the product is still in warranty and was not physically damaged, you can return it to click and picks Store Store and we will repair it.
  2. All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
  3. Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to click and picks Store Store. In the case of sending back repaired or replacement items, click and picks Store Store pays the return shipping cost back to you.

click and picks Store Store Shipping Guarantee Benefits
Your parcel will be guaranteed in the event of any loss or damage during the international delivery.
click and picks Store Store will offer 2 options
– Resend the parcel for free ( if applicable)
– Refund the product
Compensation Process
For lost parcels compensation will be completed after confirming

  1. The order was shipped at the right address
  2. Local post office in the destination’s country does not hold the parcel
  3. The delivery deadline has been reached

If you receive an item physically broken, please contact us immediately here https://clickandpicks.com/contact-us/ with clear pictures of the item its sku number and its package.We will open a claim with the shipper and offer a compensation accordingly.Please note: Once your package has been shipped out, any Shipping guarantee cannot be refunded to the customer, under any circumstances.

Log into ” My Account ” ;
Enter into ” My Orders ” ;
Once we have received your payment, all click and picks Store Store orders will show various order status stages before being shipped out.
Please check the meaning of these order status messages in the table below.

Type1 – Order Status List For Paid Orders

Order status What it means
Paid You have just paid your order successfully.
What you can do :
Please wait for a few minutes. Our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing Your payment has been received.
Generally, “processing” will take 3-10 business days* and includes 3 steps :
1. Receive and allocate stock to your order
2.Complete quality control for your items
3.Pack your items
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e “Dispatch time: Ships with 7-15 days”.
What you can do :
You can contact us to edit the address or the items if necessary
Partial Order dispatched Some items of your order have been collected by the shipper while other items are still being prepared.
What you can do :
Dispatched items cannot be modified. However you can contact us to change the remaining items.
We will send them out as soon as possible.
Dispatched Your order has left our warehouse and has been collected by the shipper.
What you can do :
Please kindly wait, we will send the detailed delivery information by email.We can’t edit the order at this point.
Partial order shipped A part of your order has been sent out.You will receive your delivery soon.
We will send the remaining items out as soon as possible.
What you can do :
For the item that are shipped items, you can:
-Follow up the delivery based on the information indicated in your account
-If you’ve chosen free shipping and haven’t purchased a tracking number, we kindly ask to wait for your order 10-25 working days (low season). Kindly note that during peak season deliveries can be longer.
Shipped Out Your order has been sent out to you.
What you can do :
– Follow up your delivery based on the information indicated in your account.
-If you’ve chosen free shipping and haven’t purchased a tracking number, we kindly ask to wait for your order 10-25 working days (normal season). Kindly note that during peak season deliveries can be longer.

Type2 – Order Status for Unpaid Or Inactive Orders

Order status What it means
Continue To Pay You have not paid your order yet.
You are welcome to pay your order now.
Unpaid orders with standard items are canceled after 24 hours, and with limited stock/time deals (e.g. flash sales and clearance) are canceled after 30 minutes.
Pending You have attempted to pay us probably by PayPal e-check. At this time, we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
What you can do :
For a faster process, please send us via the ticket center, your PayPal transaction ID or your bank receipt showing the payment has been successful.
Payment Authorized The item is presale. You have authorized paypal to deduct money for this order.
What you can do :
1. Please kindly wait. Once the goods are ready we will deduct your payment and ship the order.
2.If you want to cancel the order,please contact us through our Support Center.
Payment Failed We haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
What you can do :
1.If you still want the order, please send us a ticket via Support Center,our customer service will send an invoice to you to repay it.
2.If you want to cancel it,please contact us by clicking Support Center.
Cancelled Your unpaid order is canceled
What you can do :
Please feel free to replace an order anytime.
Refunded Your order has been refunded on our side.
What you can do :
For PayPal payment, please wait 3 to 7 working days for the transaction to appear on your account. As for credit card payment, refund will be completed within 7 to 25 working days depending on your service provider.

1.How to apply for a return (RMA) or aftersales services ?

You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product.

2.What if I have not applied for an RMA but a Customer Service agent offered me an after-sale solution, where can I check my RMA status?

You can check R.M.A status in your account in the RMA list page.

3.I have selected my preferred RMA solution in “RMA Type”, will you follow my recommendation or offer alternatives?

Our Customer Service will follow your recommendation as long as it is applicable to your case according to our warranty policy.
4.What if after an RMA has been been issued, the product finally works and I do not need to return the item anymore. What do to then?
Please kindly inform our Customer Service via our Support Center. Our Customer Service will close the RMA application for you.
5.What if after an RMA has been been issued and I find out that there are more problems for other items in the same order?
You can apply for several types of RMA within one order. However, we will resolve all after-sales issues one by one. In other words, we will resolve the previous problem first then the second one, next. If you need after sales service for different orders at the same time, please submit a separate RMA request for each order.

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